Refund & Replacement Policy
Last updated: 10/18/2026
How replacements and refunds work for ForcePK recruitment services.
Scope
This policy covers service fees paid by employers to ForcePK for recruitment and deployment services. Candidates are never charged (see our Ethical Recruitment & No-Fee Policy).
Free replacement guarantee
If a deployed candidate leaves or is found unsuitable within the agreed guarantee period stated in your service agreement (typically 1–3 months), ForcePK will source a suitable replacement at no additional service fee.
When a refund applies
Where a replacement cannot be provided within a reasonable time, or a confirmed order is cancelled by ForcePK before deployment, the corresponding service fee is refunded on a pro-rata basis.
When a refund does not apply
Fees are non-refundable where the candidate was deployed and completed the guarantee period, where the issue arises from the employer changing the role or terms after selection, or where third-party government charges (visa, medical, attestation) have already been incurred.
Third-party costs
Government and processing charges paid to external authorities (visa, medical, attestation, air travel) are set by those authorities and are generally non-refundable once incurred.
How to request
Raise a replacement or refund request through your employer portal, or email finance@forcepk.com with your requirement reference. We acknowledge requests within 2 business days.
Processing time
Approved refunds are processed to the original payment method within 7–14 business days, depending on your bank or payment provider.